Refund Policy
We're committed to your satisfaction. Learn about our refund process and policies.
Refund Guarantee
At Lexivana, we stand behind the quality of our AI-powered book translation services. We offer a comprehensive refund policy to ensure your complete satisfaction with our service.
30-Day Money-Back Guarantee: If you're not completely satisfied with your translation, we'll provide a full refund within 30 days of purchase.
Refund Eligibility
Refund requests must be submitted within 30 days of the original purchase date
Technical issues or service disruptions that prevent successful translation
Translation quality does not meet our published accuracy standards
Unsupported file formats or languages (if not clearly disclosed before purchase)
How to Request a Refund
Contact Support
Email us with your order details and reason for refund
Review Process
We'll review your request within 2-3 business days
Refund Processed
Approved refunds processed within 5-7 business days
Processing Timeline
Credit Card Refunds
Processing time: 5-7 business days
Refunds will appear on your original payment method
PayPal Refunds
Processing time: 3-5 business days
Refunds will appear in your PayPal account
Contact Information
For refund requests or questions about our refund policy, please contact our support team:
Email: ntwarifrank100@gmail.com
Response Time: Within 24 hours (Monday - Friday)
Required Information: Order ID, Purchase Date, Reason for Refund
Refund Exceptions
Please note that refunds may not be available in the following circumstances:
- •Requests made after 30 days from the purchase date
- •Translations completed successfully according to service specifications
- •User error or misunderstanding of service capabilities
- •Changes in personal circumstances unrelated to service quality
Need Help?
Our support team is here to help with any questions about refunds or our services.
Last updated: September 2025 | This policy is subject to change with notice