Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: 9/30/2025

Our Commitment to Your Privacy

At Lexivana, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we handle your data with the utmost care and transparency.

Secure by Design

End-to-end encryption and automatic data deletion

Transparent

Clear policies with no hidden data collection

Your Control

Full control over your data and privacy settings

Information We Collect

We collect information you provide directly to us, such as when you create an account, upload documents for translation, or contact us for support.

Account Information

  • Name and email address
  • Account preferences and settings
  • Subscription and billing information

Usage Data

  • Documents uploaded for translation
  • Translation history and preferences
  • Service usage patterns and analytics

How We Use Your Information

Primary Uses

Provide and improve our translation services
Process and deliver translation results
Send technical notices and updates
Provide customer support

Document Security

Your document security is our top priority. We implement industry-leading security measures to protect your sensitive information.

Encryption

All uploads are encrypted in transit and at rest using AES-256 encryption

Auto-Deletion

Documents are automatically deleted within 24 hours after processing

Data Sharing

No Sale of Personal Data

We do not sell, trade, or otherwise transfer your personal information to third parties.

We may only share information with your consent, to comply with legal obligations, or to protect our rights and user safety.

Your Rights

Access & Update

View and modify your personal information

Data Portability

Export your data in a portable format

Account Deletion

Delete your account and associated data

Communication Control

Opt out of promotional communications

Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze service usage.

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our service.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy.

Account Data: Retained until account deletion
Documents: Automatically deleted within 24 hours
Usage Logs: Retained for 90 days for security purposes

Have Privacy Questions?

If you have any questions about this Privacy Policy or how we handle your data, we're here to help.

Location

Kigali, Rwanda

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date above.

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