Terms and Conditions

Please read these terms carefully before using our translation services.

Last updated: 9/30/2025

Welcome to Lexivana

By using our AI-powered document translation service, you agree to these terms and conditions. We've made them as clear and straightforward as possible.

Global Service

AI-powered translation available worldwide

Secure & Private

Your documents are protected and auto-deleted

Fair Usage

Smart rate limiting ensures quality for everyone

Acceptance of Terms

By using Lexivana, you agree to these terms.

If you don't agree with any part of these terms, please don't use our service. Your continued use means you accept any updates to these terms.

Service Description

Lexivana provides AI-powered document translation services with both free and premium tiers. Our service includes intelligent features designed to deliver high-quality translations efficiently.

Service Features

  • AI-powered document translation
  • Multiple file format support
  • Smart rate limiting system
  • Error recovery mechanisms

Service Tiers

  • Free tier with basic features
  • Premium tier with advanced features
  • Usage limits based on tier
  • Priority processing for premium

User Account & Responsibilities

To access certain features, you may need to create an account. Here are your responsibilities:

Account Requirements

  • Provide accurate and complete information
  • Maintain the security of your password
  • Keep your account information up to date
  • Use a valid email address for communications

Your Responsibilities

  • Accept responsibility for all account activities
  • Notify us immediately of unauthorized use
  • Comply with usage limits and fair use policies
  • Respect intellectual property rights

Acceptable Use

To ensure a safe and legal environment for all users, please follow these guidelines:

What You Can Do

  • Use the service for lawful purposes only
  • Translate documents you own or have permission to use
  • Respect usage limits and service availability
  • Follow all applicable laws and regulations
  • Report any issues or concerns to our support team

Best Practices

  • Upload only documents you have rights to translate
  • Use appropriate file formats and sizes
  • Be respectful in all communications
  • Keep your account credentials secure
  • Review translated content for accuracy

Prohibited Uses

The following activities are strictly prohibited when using our service:

Illegal Activities

  • Any unlawful purpose or soliciting others to perform unlawful acts
  • Violating international, federal, or local laws and regulations
  • Infringing on intellectual property rights of others
  • Submitting false or misleading information

Harmful Behavior

  • Harassing, abusing, or discriminating against others
  • Attempting to reverse engineer or exploit our systems
  • Uploading malicious content or viruses
  • Interfering with other users' access to the service

Service Availability

High Availability Commitment

We strive to maintain high service availability, but we cannot guarantee 100% uptime.

Planned Downtime:

Scheduled maintenance with advance notice

Smart Rate Limiting:

Ensures fair usage and service quality

Intellectual Property Rights

Your Content Ownership

You retain full ownership of all content you upload to our service. We only use your content to provide the translation service you requested.

Limited License

We need temporary rights to process, translate, and store your content

Auto-Deletion

Documents are automatically deleted according to our retention policy

Payment Terms

Premium Services

  • Payment required in advance
  • Secure payment processing
  • Monthly or annual billing options

Refund Policy

  • 30-day money-back guarantee
  • See our detailed refund policy
  • 30 days notice for price changes

Termination

Account Termination

We may suspend or terminate accounts that violate these terms, with or without notice.

Immediate Termination:

For serious violations or illegal activities

Data Recovery:

Download your data before account closure

Disclaimers & Limitation of Liability

Service Disclaimer

Our service is provided "as is" without warranties of any kind.

  • • No guarantee of translation accuracy
  • • Service availability may vary
  • • AI translation has inherent limitations

Liability Limitation

We're not liable for indirect or consequential damages.

  • • Loss of profits or data
  • • Business interruption
  • • Damages exceeding service fees paid

Governing Law

Jurisdiction: These terms are governed by Rwanda law, reflecting our location in Kigali.

Dispute Resolution:

Good faith negotiation preferred

Legal Compliance:

Service complies with applicable laws

Questions About These Terms?

We're here to help clarify any questions about our terms and conditions. Don't hesitate to reach out.

Location

Kigali, Rwanda

Terms Updates

We may update these terms from time to time to reflect changes in our service or legal requirements.

Notice Period: We'll provide at least 30 days notice for material changes via email and website notification.

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